Privacy Policy
Last Updated: 2026
i-Witness respects the privacy of its users and is committed to protecting the information collected through the platform.
This Privacy Policy explains how information is collected, used, and protected when using the i-Witness mobile application or website.
1. Information We Collect
The platform may collect the following types of information.
User Information
Users may provide:
- Name
- Mobile phone number
- Optional contact information
Location Information
To enable accurate reporting of issues, the application may collect:
- GPS location of the device at the time a report is submitted
Report Content
Reports submitted by users may include:
- Photos
- Descriptions
- Issue categories
- Date and location of the observation
Device Information
Limited device information may also be collected, including:
- Device type
- Operating system
- App version
2. How Information Is Used
Information collected through the platform may be used to:
- Record and manage civic issue reports
- Map and analyze reported issues
- Share relevant reports with local authorities
- Improve platform functionality and user experience
3. AI-Assisted Processing
The platform may use automated technologies, including artificial intelligence and image analysis, to help classify reports, detect duplicate submissions, and identify patterns in reported issues.
These automated processes are used solely to improve the efficiency of issue management and analysis.
4. Information Sharing
Information submitted through i-Witness may be shared with relevant local government authorities or municipal departments responsible for addressing reported issues.
Personal information will not be sold or commercially distributed to third parties.
5. Data Security
Reasonable technical and administrative measures are implemented to protect user information from unauthorized access, misuse, or disclosure.
However, no internet-based system can guarantee absolute security.
6. User Control
Users may stop sharing information with the platform by uninstalling the i-Witness mobile application from their device.
7. Policy Updates
This privacy policy may be updated periodically. Updates will be reflected on the i-Witness website or within the application.
Continued use of the platform constitutes acceptance of the updated policy.
8. Disclaimer
Information submitted through the i-Witness mobile application or website is provided by users and is intended to help highlight civic issues that may require attention.
Reports submitted through the platform do not represent official statements, policies, or views of i-Witness or Innodel Technologies Private Limited.
While reasonable efforts may be made to review or moderate submitted content, i-Witness does not guarantee the accuracy, completeness, or reliability of user-submitted information.
The information available through the platform is provided for general informational purposes only and should not be considered legal evidence, legal advice, or an official record for use in any court of law.
i-Witness and Innodel Technologies Private Limited shall not be responsible for:
- The accuracy or authenticity of user-submitted reports
- Errors or omissions in reported information
- Any actions taken by authorities based on reported information
Content that is found to be unlawful, misleading, abusive, or irrelevant may be removed from the platform.
Use of the i-Witness platform constitutes acceptance of this disclaimer.
9. Copyright Notice
The i-Witness mobile application, platform, and associated materials are protected by copyright laws and international treaties.
Unauthorized reproduction, duplication, or distribution of any part of the application or platform may result in civil or criminal penalties to the fullest extent permitted by law.